Terms of service

Terms of Service: Aurvian Ltd

Effective Date: 1st January 2025

Welcome to Aurvian Ltd. These Terms of Service govern your use of our website and services. By accessing or purchasing from our site, you agree to comply with these terms.

1. General Information

Aurvian Ltd is a luxury gold jewellery brand offering high-quality pieces. Our website provides product information, order processing, and customer service.

•You must be at least 18 years old or have parental/guardian consent to make a purchase.

•By using this website, you confirm that all information you provide is accurate and up to date.

•We reserve the right to modify or discontinue any product or service without prior notice.

2. Orders & Payments

Placing an Order

•Orders are subject to availability. If an item is out of stock, we will notify you and offer alternatives or a refund.

•We reserve the right to cancel any order suspected of fraud or unauthorised activity.

Pricing & Payment Methods

•All prices are listed in GBP (£) and include applicable taxes unless otherwise stated.

•We accept Visa, Mastercard, American Express, Klarna, and PayPal. Payment must be completed before an order is processed.

• Klarna financing options are subject to their approval. By selecting Klarna, you agree to their terms.

3. Shipping & Delivery

Processing & Delivery Times

•Orders are typically processed within 3-5 business days after payment is received.

•Delivery times vary by location and shipping method. Estimated delivery will be provided at checkout.

Shipping Responsibility

•We are not responsible for delays caused by customs, shipping carriers, or unforeseen circumstances.

•Risk of loss and title transfer to the customer upon delivery.

4. Returns & Refunds

For detailed information, refer to our Refund & Return Policy.

•Returns must be requested within 14 days of delivery and meet our strict return conditions.

•Items must be unworn, in original packaging, and untampered to qualify for a return.

• customised, engraved, or second-hand items are non-returnable.

5. Intellectual Property

All website content, including images, text, logos, and designs, is the property of Aurvian Ltd. Unauthorised reproduction, distribution, or commercial use is prohibited.

•You may not use our content for resale, copying, or modification without written permission.

6. Limitation of Liability

•Aurvian Ltd is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

•We do not guarantee uninterrupted access to our website and reserve the right to modify or terminate services at any time.

7. Your Data

•We only process your data for the purpose of operating our store and collecting meaningful transactional and customer data relating to the purchase, viewing, or clicking of a product, including adding it to the cart.

•We do not sell, offer, trade, or make available your data to any third party.

•Data may be retained by Klarna, Shopify, or any other service/payment method you select. Please refer to their own privacy policies to assess how they may use your data.

8. Governing Law & Disputes

•These Terms of Service are governed by the laws of England and the United Kingdom.

•Any disputes arising from these terms will be resolved through negotiation first, followed by legal arbitration if necessary.

•Chargebacks or fraudulent disputes will be contested with full transaction records.

9. Amendments & Updates

Aurvian Ltd reserves the right to modify these Terms of Service at any time. Changes will take effect immediately upon posting on our website. It is your responsibility to review these terms periodically.

10. Contact Information

For general, press inquiries or collaborations: infotheggcompany@gmail.com

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

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